Terms and Conditions of the Seasmiles Customer Loyalty and Reward Programme
General Terms:
1. Seasmiles Loyalty and Customer Reward Programme (hereinafter, the “Seasmiles Programme”) of ATTICA HOLDINGS S.A., with registered office inKallithea, Attica at the junction of 1-7 Lysikratous St. & Evripidou St. (hereinafter “ATTICA GROUP”), is a programme providing special benefits, offers and preferential services to members who have registered and participate in the Seasmiles Programme (hereinafter, the “Members”).
2. These Terms and Conditions of the Seasmiles Programme govern, among other things, the legal relationship between the Programme and the Members, the method and procedure for participation, the manner in which Seasmiles are collected and, accordingly, the manner in which these Seasmiles are redeemed.
3. ATTICA GROUP reserves the right to unilaterally modify these Terms and Conditions at its sole discretion, at any time and without giving prior notice. In case of modification of the Terms and Conditions, ATTICA GROUP will notify Members of the changes via the official website of the Seasmiles Programme at www.seasmiles.com.
4. Seasmiles are collected, kept and redeemed solely and exclusively in accordance with these Terms and Conditions, as in force from time to time.
5. ATTICA GROUP has the right, unilaterally and without prior notice, to cancel Seasmiles, special offers and Membership where the rules on the proper operation of the Seasmiles Programme are violated.
6. ATTICA GROUP reserves the right to periodically verify the proper use of the Seasmiles Programme throughout the course of the Members’ membership of the Seasmiles Programme. If a Member violates any term of the Seasmiles Programme, ATTICA GROUP may, at its discretion, immediately exclude the Member from any current or future offer, suspend and/or cancel Membership of the Seasmiles Programme, and cancel all Seasmiles collected in the context of the Seasmiles Programme. Any concession, exchange, forwarding, or transfer of Seasmiles from the Member to any third party is expressly prohibited. Seasmiles that were not collected or kept in accordance with these Terms and Conditions are automatically void and cannot be redeemed. In this case, the corresponding Seasmiles will be removed from the Member’s account.
7. ATTICA GROUP reserves the right to amend, extend or suspend any part of or the entire Seasmiles Programme, with immediate effect, after notifying the Members. In this case, the Members shall be informed of the changes through the Seasmiles Programme's official website, www.seasmiles.com.
8. ATTICA GROUP may suspend the operation the Seasmiles Programme, with immediate effect, if required to do so by law. If the operation of the Programme is suspended, Members will be notified of the changes through the Seasmiles Programme's official website, at www.seasmiles.com
9. Members are obliged to correctly enter their personal information when creating a profile and to inform the Seasmiles Programme of any change in their personal information. If incorrect information is entered, ATTICA GROUP bears no liability whatsoever for any delay in providing or inability to provide any type of notification related to the Seasmiles Programme.
10. Members can learn about the Partners in the Seasmiles Programme through the programme’s official website, www.seasmiles.com. Any discontinuation of a partnership, for any reason, entails immediate cancellation of given offers/services without prior notification of programme Members. ATTICA GROUP bears no responsibility for matters concerning Partners in the Seasmiles Programme (hereinafter, the “Partner” or “Partners”), including but not limited to the quality and provision of the Services offered or any other problems related to the operation of the Partner.
11. Seasmiles have no commercial value and cannot under any circumstances be exchanged for money.
12. Seasmiles earned on each trip are automatically credited to the Member’s account within 24 hours after the valid boarding inspection process, provided that the Membership card number was correctly entered when the trip was booked.
13. Each Member must present their Seasmiles card at any checkpoint prior to every transaction concerning accumulation and/or redemption of Seasmiles.
14. Seasmiles from a ticket that forms part of a group reservation cannot be registered in the Member’s account.
Conditions for Member Registration:
1. Only natural persons over the age of 18 who register as users of Attica Group's Single Sign On service are eligible to participate in the Seasmiles programme.
2. Legal entities and sole proprietorships are not eligible for membership.
3. Participation in the Seasmiles programme is strictly personal and cannot be transferred or assigned by the member to any third party.
The registration to the Seasmiles programme can take place through www.seasmiles.com or on board, at Seasmiles Kiosks, or through the @sea portal.
The possibility of registering for the Seasmiles programme is also available when any interested party is registering for the Attica Group Single Sign On service, which is available on all individual websites of companies in ATTICA GROUP.
1. Upon completion of the registration to the Seasmiles Programme, each Member will receive their personal Seasmiles card (digital or physical), the possibility to collect Seasmiles on each of their trips on ferries of ATTICA GROUP, Seasmiles Programme Partner discounts, and (under the express condition of carrying out at least one trip with the personal membership number on their ticket and confirmation of their contact details (email and mobile phone number)) the privileges of redemption of Seasmiles and discounts on ferry tickets of ATTICA GROUP vessels.
That trip (the first trip after registration) does not earn Seasmiles for the member’s account. In order to complete registration with the Seasmiles Programme, each Member must unreservedly accept the present Terms and Conditions, as in force.
More specifically, by connecting to the Single Sign On service, each member of the Seasmiles Programme will have access to information relating to the programme, such as transactions made using the Seasmiles card (such as ticket check in, purchases on-board ships, Seasmiles redemptions) and to their current status in the programme (tier corresponding to their Seasmiles balance) in accordance with the provisions of these terms and conditions.
2. Participation in the Seasmiles Programme does not require you to have travelled before.
3. Tickets purchased by Seasmiles members solely through redemption of Seasmiles (100% discount) do not earn Seasmiles for the Member's account.
4. The card is neither a credit nor a debit card. The use of the card shall always be accompanied by the cardholder’s national ID card or another form of identification, which the Member must present upon request at any checkpoint. In order to guarantee the security of the transactions of members of the Seasmiles Programme, if a Membership Card is found to be used by another person, it will be retained by the relevant ATTICA GROUP representative or cancelled by the relevant ATTICA GROUP department.
5. The Membership card is the property of ATTICA GROUP, and at any time the Member may be asked to return it, or it may be automatically cancelled if it is found that the Member does not meet the membership requirements and/or does not follow/comply with the Terms and Conditions of the Seasmiles Programme.
6. Each Member is entitled to have only one Seasmiles Programme account. If there is a second account, ATTICA GROUP has the right to merge the accounts and transfer the Seasmiles to the account on the higher level. Seasmiles given as a bonus for registering with the programme are counted only once.
7. Termination of Membership of the Seasmiles Programme requires a prior request sent by email or regular mail.
8. If the card is lost, damaged or stolen, the Member must notify the Seasmiles Programme team immediately, reporting the loss of the card. In this case, the card will be cancelled and a new Membership card with a new number will be issued, to which the accumulated Seasmiles will be transferred.
CARD TIERS
General Terms for Tiers-Cards
ATTICA GROUP may, at its discretion, at any time and without prior notice, amend the conditions for upgrading cards and staying at a tier, the expiry of Seasmiles, as well as the privileges granted to the Member at each tier.
CATEGORIES OF SEASMILES
Tier SEASMILES: The Seasmiles each Member collects cumulatively from ticket purchases and on-board purchases and/or consumption that determine the Member's placement in one of the Seasmiles Programme's tiers: Blue, Silver or Gold.
Collection SEASMILES: These are the Seasmiles each Member accumulates from purchasing tickets in order to redeem them for a free ticket or for A La Carte meals on-board Attica Group ships, where available.
Collection Seasmiles are valid for 24 months from the day they appear in the Member’s account. Seasmiles collected from trips made before the submission and/or final approval of the application will not be added to the Member’s account.
HOW TO COLLECT SEASMILES
1. Members can find out about the Tier Seasmiles and Collection Seasmiles they can collect on the programme's official website (www.seasmiles.com).
2. For on-board purchases/spending, miles will be credited to the Member’s account for every €1.00 spent, according to the calculation "rate" set and published on the programme's official website (www.seasmiles.com). The calculation rate may be modified by ATTICA GROUP without prior notice.
3. Requests to enter Seasmiles from previous trips (during which the passenger was a Member) can be made online, through the Member’s personal Myseasmiles account, provided that one (1) month has not passed since the date on which the trip took place.
4. Purchases made on-board without showing the Membership card will not earn Seasmiles for the Member and cannot be entered in the account at the end of the trip.
5. Provided the above term are complied with, it is recommended that each Member keep ticket stubs, receipts from purchases in stores and restaurants on ATTICA GROUP vessels or any document related to the process for collecting Seasmiles until the Seasmiles are credited in their account.
6. Each Member can find out how many Seasmiles they have earned through the Online Management menu of their Myseasmiles Account on the www.seasmiles.com website or by calling 210 8919800 at any time, 24/7.
7. Objections relating to the transactions involving the Member’s account (collection and redemption of Seasmiles) must be submitted in writing to Seasmiles within thirty (30) days of the date on which the transaction was entered into.
HOW TO REDEEM SEASMILES
1. Members of the Seasmiles Programme can redeem their accumulated that are required in each category to obtain free or discounted tickets on the vessels of Blue Star Ferries, Superfast Ferries Hellenic Seaways and ANEK Lines subject to these Terms and Conditions.
2. Seasmiles cannot be redeemed for Super Economy and Special Economy fares.
3. Redemption may not be applicable on all available routes. The available routes on which Seasmiles can be redeemed are freely determined by and at the discretion of ATTICA GROUP, without prior notification of Members.
4. Free or discounted tickets issued by redeeming Seasmiles are contracts for the transportation of persons and are subject to the same travel terms and conditions as tickets issued without redeeming Seasmiles.
5. Redeeming Seasmiles to reduce the cost of the ticket selected by the Member (necessarily) requires immediate issuance of a ticket.
6. If a Member of the Seasmiles Programme who has made use of the privileges and acquired a free or discounted ticket does not travel and does not take any steps to cancel their booking prior to the date of travel, then the Member shall lose the Seasmiles redeemed in obtaining the ticket. In all other respects, ATTICA GROUP’s Commercial Policy on ticket cancellation applies.
7. Tickets obtained by redeeming Seasmiles cannot be converted into open-date tickets. In all other respects, ATTICA GROUP Commercial Commercial Policy on ticket cancellation as published on the websites of ATTICA GROUP (www.bluestarferries.com, www.hellenicseaways.gr, www.superfast.com, www.anek.gr) applies. Where a ticket obtained by redeeming Seasmiles is cancelled and the cancellation date is after trip date, the Seasmiles will not be returned to the Member's account.
8. Redeemed Seasmiles used to obtain free or discounted tickets may not be combined and cannot be used together with other special offers and/or discounts announced by Superfast Ferries, Blue Star Ferries, Anek Lines or Hellenic Seaways.
9. Seasmiles Redemption Certificates for drinks/meals will only be issued by the ship’s Reception desk on-board and must be handed over by programme Members to the points of sale indicated by the Reception desk team.
Blue Tier
Once the application has been submitted and accepted by the Seasmiles Programme, a Blue digital card with an 11-digit Membership Number will be sent electronically to the Member. The digital card functions in the same way as a physical card. The Member can start accumulating Seasmiles from ticket and on-board purchases, and can take advantage of the special offers, discounts and privileges of the Seasmiles Programme.
The Blue card is printed in physical form only at on-board Seasmiles Kiosks.
Silver Tier
Blue Members are upgraded to Silver when they accumulate 1,200 Seasmiles within an 18-month period after their date of registration. The 18-month period is calculated each month on a rolling basis.
To stay on the Silver tier, Members are required to accumulate 800 Tier Seasmiles within 18 months of the day they are upgraded to the Silver Tier. If Silver Members fail to accumulate the above Seasmiles within the above deadline, they are downgraded to the Blue tier. The relevant Membership card is available in the Member’s personal My Seasmiles account, or it can be printed at on-board Seasmiles Kiosks.
The Silver card is printed in physical form only at on-board Seasmiles Kiosks.
Gold Tier
Members are upgraded to Gold when they accumulate 2,400 Seasmiles within an 18-month period, calculated every month on a rolling basis.
To remain on the Gold tier, members are required to accumulate 1,200 Tier Seasmiles within that time period from the day they are upgraded to the Gold Tier. If Gold Members fail to accumulate the above Seasmiles within the above deadline, they are downgraded to the Silver or Blue tier, depending on the Tier Seasmiles they have accumulated. The corresponding Membership card will be sent to the Member’s personal My Seasmiles account, or it can be printed at on-board Seasmiles Kiosks.
A physical Gold card will be mailed to the address indicated in the Member’s profile.